Retail Sales Officer

Job Title:

Location:

Job Purpose:

To deliver an exceptional customer experience by understanding customer needs, showcasing jewellery collections, and achieving sales targets while upholding the brands values of trust and transparency.

Key Responsibilities:

1. Sales & Customer Service

• Greet customers warmly and understand their jewellery requirements.
  
• Showcase and explain product features, designs, and value propositions.
  
• Convert enquiries into sales by building trust and rapport with customers.
  
• Achieve individual and store sales targets consistently.
  
• Provide after-sales support to ensure customer satisfaction.
  

2. Product Knowledge & Presentation

• Maintain strong knowledge of product lines, new collections, and promotions.
  
• Assist in visual merchandising by ensuring proper display and presentation of jewellery.
  
• Keep oneself updated about industry trends and competitor offerings.
  

3. Store Operations

• Support stock management including receiving, replenishing, and safeguarding inventory.
  
• Adhere to store SOPs, billing, and documentation requirements.
  
• Ensure compliance with company policies on quality, hygiene, and safety standards.
  

4. Customer Relationship Management

• Build long-term relationships with customers to encourage repeat business.
  
• Maintain and update customer databases for follow-ups, festivals, and special occasions.
  
• Handle customer complaints or escalations with patience and professionalism.
  

5. Teamwork & Development

• Collaborate with team members to achieve store objectives.
  
• Participate in regular trainings and skill enhancement sessions.
  
• Share feedback with management on customer preferences and market trends.
  

Key Skills & Competencies:

• Strong communication and interpersonal skills.
  
• Passion for customer service and relationship building.
  
• Sales-oriented with negotiation and persuasion ability.
  
• Professional grooming and etiquette.
  
• Attention to detail and commitment to quality.

  Role & responsibilities