Arenja Holdings

Job Title: Retail Sales Officer Location: Muund or Chembur Department: Sales & Customer Service Reports to: Store Manager / Assistant Floor Manager Job Purpose: To deliver an exceptional customer experience by understanding customer needs, showcasing jewellery collections, and achieving sales targets while upholding the brands values of trust and transparency. Key Responsibilities: 1. Sales & Customer Service Greet customers warmly and understand their jewellery requirements. Showcase and explain product features, designs, and value propositions. Convert enquiries into sales by building trust and rapport with customers. Achieve individual and store sales targets consistently. Provide after-sales support to ensure customer satisfaction. 2. Product Knowledge & Presentation Maintain strong knowledge of product lines, new collections, and promotions. Assist in visual merchandising by ensuring proper display and presentation of jewellery. Keep oneself updated about industry trends and competitor offerings. 3. Store Operations Support stock management including receiving, replenishing, and safeguarding inventory. Adhere to store SOPs, billing, and documentation requirements. Ensure compliance with company policies on quality, hygiene, and safety standards. 4. Customer Relationship Management Build long-term relationships with customers to encourage repeat business. Maintain and update customer databases for follow-ups, festivals, and special occasions. Handle customer complaints or escalations with patience and professionalism. 5. Teamwork & Development Collaborate with team members to achieve store objectives. Participate in regular trainings and skill enhancement sessions. Share feedback with management on customer preferences and market trends. Key Skills & Competencies: Strong communication and interpersonal skills. Passion for customer service and relationship building. Sales-oriented with negotiation and persuasion ability. Professional grooming and etiquette. Attention to detail and commitment to quality. Role & responsibilities