Retail Sales Assistant

Key Responsibilities :

• Handle WhatsApp chats promptly and professionally
• Respond to customer queries regarding products, pricing, availability, and timelines
• Attend and assist walk-in customers at the store
• Explain product details, customisation options, and process clearly to customers
• Take complete responsibility for orders – from enquiry to order confirmation
• Coordinate order details with internal team (design/production/logistics)
• Maintain proper records of customer details, orders, and follow-ups
• Provide after-sales support and address customer concerns or complaints
• Ensure timely updates to customers regarding order status
• Maintain a polite, patient, and customer-friendly attitude at all times

Required Skills & Qualities :

• Good communication skills (Tamil & English preferred)
• Experience in customer handling or sales support is an advantage
• Comfortable using WhatsApp, basic mobile apps, and records
• Responsible, organised, and detail-oriented
• Ability to handle multiple customers calmly
• Willingness to take ownership and accountability for orders

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person