Retail Operations Executive

We are looking for a proactive Retail Operations Executive to manage daily store operations, customer order follow-ups, online activities, and team coordination while driving sales and customer service improvements.

Key Responsibilities:

• Handle customer calls, orders, and follow-ups
• Manage website and online order activities
• Ensure daily team checklists and routine task completion
• Track and follow up on orders, returns, and damaged goods
• Address staff operational issues and coordination
• Support sales growth and improve customer service standards

Requirements:

• Tech-savvy with strong working knowledge of Excel (fast data entry, tracking, basic formulas)
• Confident in internet-based systems, online portals, and web tools
• Ability to work efficiently on POS, order management, and internal systems
• Comfortable in a fast-paced retail environment with multiple follow-ups
• Strong communication and coordination skills
• Detail-oriented with good problem-solving ability

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance

Work Location: In person