Responsabile servizio clienti

Job Description

The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience. Responsibilities Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth Establish performance benchmarks and hold team to those goals Resolve customer conflicts and handle escalation procedures Qualifications Bachelor's degree or equivalent experience 3+ years' of customer service Excellent written and verbal communication skills Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) Show more Show less