Residential Engineer

Sify

1 - 2 years

1 - 2 Lacs

kolkata west bengal india

Posted:13 hours ago| Platform: Foundit logo

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Skills Required

troubleshooting uc support reporting

Work Mode

On-site

Job Type

Full Time

Job Description

Act as thefirst point of contact (L1)for any issues related to video conferencing (VC) and unified communications.
Providetelephonic/electronic supportfor incident reporting, service requests, and status updates.
Troubleshoot basic functional issues and escalate tickets if required.
Manageservice requests, user rights assignments/modifications, and periodic rights monitoring.
Classify incidents and requests (functional clarification, bug, or change request).
Provide support duringsetup of video conferences/teleconferences/events, including technical assistance and coordination.
Maintaincleanliness and presentation of AV rooms, stores, and equipment.
Inventory Management: Track and maintain accurate IT asset records through their lifecycle.
Deploy and revoke user hardware assets during onboarding and exit processes.
Prepare and maintain reports:
Daily Checklist
Weekly Checklist
Monthly Inventory Report
Quarterly Preventive Maintenance Report
Support alert monitoring and preparehealth check reports.
Ensure availability duringNIC office hours(may extend depending on requirement).
Replace if performance is not up to the mark, as per NIC's discretion.

Required Qualifications

Bachelor's degree inComputer Science, Engineering, or a related field, or equivalent work experience.
12 yearsof experience in unified communication services such asCisco, Avaya, MS Teams, Zoom, orSkype for Business.
Certification inUnified Communications (e.g., CCNA Collaboration)is preferred.
Note: If not certified, the candidate must complete CCNA Collaboration within 6 months of onboarding.
Strong knowledge inimplementation, integration, and troubleshootingof UC solutions and basic networking.
Excellentcommunication and interpersonal skills.

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