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Residential Engineer Sify

1.0 - 2.0 years

1 - 2 Lacs

kolkata, west bengal, india

On-site

Act as thefirst point of contact (L1)for any issues related to video conferencing (VC) and unified communications. Providetelephonic/electronic supportfor incident reporting, service requests, and status updates. Troubleshoot basic functional issues and escalate tickets if required. Manageservice requests, user rights assignments/modifications, and periodic rights monitoring. Classify incidents and requests (functional clarification, bug, or change request). Provide support duringsetup of video conferences/teleconferences/events, including technical assistance and coordination. Maintaincleanliness and presentation of AV rooms, stores, and equipment. Inventory Management: Track and maintain a...

Posted 1 month ago

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