Reservations Manager

We are looking for a Reservations Manager to join our team, having relevant experience of at least 7 - 8 years. This is a strict target driven role.

Key Deliverables

● Receive and log enquiries for short term accommodation

● Ensure conversion of the enquiry into a qualified booking

● Apprise the guest on the nooks and corners of the property (including location, layout, pricing, meals)

● Give the guest and idea of their entire stay with a key focus on guest experience

● Work in sync with the operations team to manage schedule/calendar

● Be in touch with the operations team to ensure deliverables promised to the guest

● Manage enquiries offline through social media, references and online on Airbnb

● Create booking confirmations and update confirmed booking details on MS excel

● Manager distribution across various OTAs through a Channel Manager

Requirements

● Good communication skills

● Super efficient with MS Excel and Word

● Listing experience on Airbnb, MMT.

● Experience with a channel manager is plus

● Knows how to welcome, say a big Hi!, Be a great host!

● Should have an eye for detail

● Comfortable working across various shift timings

● Ability to thrive under high pressure targets is preferred

Job Types: Full-time, Permanent

Pay: Up to ₹50,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Siolim, Goa: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Reservations: 5 years (Preferred)

Language:

• English (Required)
• Hindi (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person