Reservations Associate

The position involves processing reservation requests, changes, and cancellations received via phone, fax, or mail. Your responsibility will be to identify guest reservation needs, determine appropriate room types, and verify availability and rates. You will need to explain guarantee, special rate, and cancellation policies to callers, accommodate special requests, and answer queries regarding property facilities and room accommodations. By following sales techniques, you will aim to maximize revenue. Additionally, inputting and accessing data in the reservation system, and correctly indicating special room reservation types are key tasks. It is essential to follow proper escalation procedures when addressing guest concerns. Adherence to all company policies and procedures, ensuring a clean and professional appearance, maintaining confidentiality of proprietary information, and safeguarding company assets and guest privacy are imperative. You will be expected to welcome and acknowledge all guests according to company standards, anticipate and address their service needs, and assist individuals with disabilities. Effective communication using clear and professional language, proper telephone etiquette, and developing positive working relationships with colleagues are essential. Moreover, complying with quality assurance standards, performing physical tasks such as moving objects weighing up to 10 pounds without assistance, and carrying out other job duties as requested by supervisors are part of the role requirements. Preferred qualifications for this position include a high school diploma or G.E.D. equivalent. No related work experience or supervisory experience is necessary, and no specific license or certification is required. At Marriott International, we are committed to being an equal opportunity employer that values and celebrates the unique backgrounds of our associates. We foster an inclusive environment where diversity is appreciated, and we uphold non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.,