Reservation & Ticketing Executive - International

Job Title: International Ticketing & Reservation Executive

Location: Kolkata
Experience: 2-5 years

About the Role:

We are seeking a detail-oriented and customer-focused International Ticketing Agent to join our travel operations team. The ideal candidate will have hands-on experience with global airline bookings, fare calculations, and GDS systems (such as Amadeus, Galileo). You will be responsible for handling international ticketing, reissuances, cancellations, and providing top-tier customer service to our clients.

Key responsibilities:

· Manage international flight bookings for clients, including ticket issuance, reissuance, cancellations, and refunds.

· Verify itineraries, fare rules, and taxes to ensure accurate and cost-effective ticketing.

· Handle travel-related queries and provide solutions via email, phone, and chat in a professional manner.

· Ensure compliance with airline policies, visa requirements, and travel regulations.

· Maintain updated records of bookings, transactions, and communications.

Requirements:

· Minimum 1–3 years of experience in international ticketing.

· Proficiency in at least one GDS system (Amadeus, Galileo).

· Strong knowledge of international routes, airline fare structures, and travel policies.

· Excellent communication skills (verbal & written).

· Ability to handle high-pressure situations and resolve issues efficiently.

· Attention to detail and a proactive problem-solving attitude.

· Flexibility to work in shifts if required.

Shift timing:

· Morning Shift: 10:30 am – 7 pm

6 days working (Monday – Saturday)

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

• Day shift

Ability to commute/relocate:

• Salt Lake, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• If selected, within how many days you can join us?

Experience:

• air ticketing executive: 1 year (Required)

Work Location: In person