Reservation Staff

Core Responsibilities

• Manage Reservation Inquiries: Handle booking requests via phone, email, or online platforms; process new bookings, changes, and cancellations accurately.
• Enter & Maintain Booking Data: Accurately record guest and reservation details, including special requests, room types, payments, and guest preferences in the reservation system or property management system (PMS).
• Provide Information: Clearly explain room types, rates, availability, policies, amenities, and packaging or promotions to guests.
• Upselling & Revenue Optimization: Promote upgrades, packages, and ancillary services to boost sales and occupancy.
• Coordinate Interdepartmentally: Communicate special requests and reservation details to Front Office, Housekeeping, Sales, and other relevant teams to ensure readiness and guest satisfaction
• Handle Documentation & Reporting: Confirm reservations via email or telephone, manage daily arrival lists, group bookings, and process deposits. Contribute to forecasting and revenue reports.
• Maintain Confidentiality & Compliance: Protect guest data, adhere to privacy standards, and follow company policies regarding safety and data handling.

Key Skills & Qualifications

• Education: High school diploma or equivalent; additional training in hospitality or hotel management is a plus.
• Relevant Experience: Prior experience in reservations, guest services, or telemarketing; familiarity with PMS (like Opera) and OTA extranets is highly desirable.
• Technical Proficiency: Comfortable using reservation systems and standard office software
• Communication & Customer Service: Professional, courteous demeanor with excellent verbal and written communication skills.
• Attention to Detail & Multitasking: Able to manage multiple tasks accurately in a fast-paced environment.
• Sales Orientation: Skilled in suggestive selling and revenue-driven thinking.
• Adaptability: Ready to work shifts, including weekends and holidays, to ensure continued service.

Job Type: Full-time

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits:

• Internet reimbursement

Work Location: In person