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Reservation Executive

0 years

1 - 2 Lacs

Posted:1 day ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

  • Handle all reservation inquiries and bookings via phone, email, OTA (Online Travel Agencies), and direct walk-ins.
  • Process individual and group reservations in the property management system (PMS), ensuring accuracy in dates, rates, and guest details.
  • Upsell room categories and promote packages to maximize revenue.
  • Maintain up-to-date knowledge of room availability, rates, promotions, and hotel services.
  • Monitor and respond to booking requests through OTAs and ensure parity across all platforms.
  • Coordinate with the Front Office and Housekeeping teams to manage special requests and ensure room readiness.
  • Maintain accurate records of all reservations, cancellations, and modifications.
  • Follow up on no-shows and process applicable charges as per hotel policy.
  • Prepare and analyze reservation reports for management.
  • Maintain guest confidentiality and handle sensitive information with discretion.
  • Provide excellent customer service to enhance guest satisfaction and loyalty.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

  • Food provided
  • Life insurance

Schedule:

  • Day shift
  • Monday to Friday
  • Morning shift
  • Weekend availability

Work Location: In person

Speak with the employer
+91 9207806444

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