Reservation Executive

Key Responsibilities:

• Handle all reservation inquiries and bookings via phone, email, OTA (Online Travel Agencies), and direct walk-ins.
• Process individual and group reservations in the property management system (PMS), ensuring accuracy in dates, rates, and guest details.
• Upsell room categories and promote packages to maximize revenue.
• Maintain up-to-date knowledge of room availability, rates, promotions, and hotel services.
• Monitor and respond to booking requests through OTAs and ensure parity across all platforms.
• Coordinate with the Front Office and Housekeeping teams to manage special requests and ensure room readiness.
• Maintain accurate records of all reservations, cancellations, and modifications.
• Follow up on no-shows and process applicable charges as per hotel policy.
• Prepare and analyze reservation reports for management.
• Maintain guest confidentiality and handle sensitive information with discretion.
• Provide excellent customer service to enhance guest satisfaction and loyalty.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

• Food provided
• Life insurance

Schedule:

• Day shift
• Monday to Friday
• Morning shift
• Weekend availability

Work Location: In person

Speak with the employer
+91 9207806444