Reservation Executive

Job Description

Fresher is also welcome but hotel management degree or either diploma in hotel mandatory. Job Title: Reservations Executive Company: Ornato Service pvt ltd Location: Connaught Place, New Delhi Industry: Hospitality Age: 20-25 years ( Only) ONLY HOTEL INDUSTRY AND HOTEL MANAGEMENT DEGREE CANDIDATES APPLY!!!! Job Summary: Ornato Service is seeking a professional and customer-oriented Front Desk & Hotel Reservations Associate to join our team. The ideal candidate will have at least 1 year of experience in the hospitality industry, with a minimum of 6 months in a 5-star hotel. As the first point of contact for our guests, you will be responsible for providing exceptional service, managing front desk operations, and ensuring a seamless check-in and check-out experience. Key Responsibilities: Greet guests warmly and provide a personalized check-in and check-out experience. Handle reservations, room allocations, and special guest requests efficiently. Manage guest inquiries, concerns, and complaints with professionalism and prompt resolution. Maintain accurate records of bookings, payments, and guest information in the hotel system. Coordinate with housekeeping and other departments to ensure guest satisfaction. Process payments, invoices, and billing transactions securely and accurately. Ensure adherence to hotel policies, safety standards, and service protocols. Assist in concierge services such as transportation, dining reservations, and local recommendations. Requirements: Educational Qualification: Bachelor’s degree in Hotel Management (BHM) or equivalent. Experience: Minimum 1 year in the hospitality industry, with at least 6 months in a 5-star hotel. Excellent communication and interpersonal skills. For more information, contact Email us at [email protected] or call 8448584569. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Paid time off Schedule: Rotational shift Work Location: In person