Front office executive

Job Description

Job Title: Front Desk & Hotel Reservations Associate Industry - Hospitality Location: Connaught Place, New Delhi Age: 20-25 years Gender - Male preferred Job Summary: Ornato Service is seeking a professional and customer-oriented Front Desk & Hotel Reservations Associate to join our team. The ideal candidate will have at least 1 year of experience in the hospitality industry, with a minimum of 6 months in a 5-star hotel . As the first point of contact for our guests, you will be responsible for providing exceptional service, managing front desk operations, and ensuring a seamless check-in and check-out experience. Key Responsibilities: Greet guests warmly and provide a personalized check-in and check-out experience. Handle reservations, room allocations, and special guest requests efficiently. Manage guest inquiries, concerns, and complaints with professionalism and prompt resolution. Maintain accurate records of bookings, payments, and guest information in the hotel system. Coordinate with housekeeping and other departments to ensure guest satisfaction. Process payments, invoices, and billing transactions securely and accurately. Ensure adherence to hotel policies, safety standards, and service protocols. Assist in concierge services such as transportation, dining reservations, and local recommendations. Requirements: Educational Qualification: Bachelor’s degree in Hotel Management (BHM) or equivalent. Experience: Minimum 1 year in the hospitality industry, with at least 6 months in a 5-star hotel . Excellent communication and interpersonal skills. Strong problem-solving abilities and a guest-centric approach. Proficiency in hotel management software (PMS) and MS Office. Ability to multitask and work in a fast-paced environment. Well-groomed, professional demeanor with a positive attitude. Benefits: Competitive salary package. Growth opportunities within the hospitality industry. Exposure to a premium work environment in a prime location. For more information, contact Call between 10am to 6 pm Email us at [email protected] or call 8448584569 . Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: Day shift Work Location: In person