Reservation cum Marketing Manager

About Portico Service Apartments

Portico offers elegant, well-furnished service apartments for short and extended stays, catering to both leisure and business travelers. We are committed to providing a homely yet professional hospitality experience, and we’re expanding our team with driven individuals who believe in warm service and smart marketing.

Job Overview

We are looking for a motivated Reservation cum Marketing Manager to handle guest bookings and drive the digital marketing efforts for our service apartments. The ideal candidate will be organized, tech-savvy, and customer-focused, with a flair for online promotion.

Key Responsibilities

Reservations

• Manage inbound calls and email inquiries from potential guests.
• Handle bookings and calendar management across platforms like Airbnb, MakeMyTrip, Booking.com, and direct bookings.
• Maintain clear and courteous communication with guests throughout their stay cycle.
• Coordinate with the operations team to ensure a smooth check-in and guest experience.

Marketing

• Promote Portico through online marketing campaigns and initiatives.
• Manage and grow our presence on social media platforms (Instagram, Facebook, etc.).
• Plan and execute digital marketing strategies to improve online visibility and generate leads.
• Monitor platform reviews, respond professionally, and maintain a positive brand image.

Requirements

• 1–3 years of experience in hospitality, customer service, or digital marketing.
• Familiarity with platforms like Airbnb, MakeMyTrip, Booking.com is an advantage.
• Strong communication skills in English (spoken and written).
• Basic experience in digital marketing (social media, basic SEO, online ads).
• Proficient in Google Sheets, WhatsApp, Email, and calendar tools.
• Friendly, detail-oriented, and self-driven personality.

Perks

• Dynamic work environment with growth opportunities.
• Staff discounts on stays.
• Work-life flexibility post-probation.

Job Types: Full-time, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Food provided
• Paid sick time

Work Location: Hybrid remote in Kozhikode, Kerala