Reservation & Call Center Executive

Company:

Location:

Job Description

• Manage and process room reservations for guests through phone, email, and online platforms.
• Respond promptly to reservation inquiries and provide accurate information about room availability, rates, and hotel facilities.
• Confirm, modify, or cancel bookings as per guest requests, ensuring all details are recorded accurately in the reservation system.
• Collaborate with front office and housekeeping teams to ensure smooth guest arrivals and special requests are met.
• Maintain up-to-date records of all reservations, cancellations, and modifications.
• Provide excellent customer service, addressing guest queries and resolving issues efficiently.
• Generate daily and periodic reservation reports for management review.
• Upsell hotel services and facilities where appropriate to maximize revenue.
• Ensure compliance with company policies and procedures throughout the reservation process.
• Stay informed about hotel promotions, packages, and local attractions to assist guests effectively.
• NOT LIMITED TO THIS

Benefits

• Food:

  Complimentary meals provided during working hours.

• Accommodation:

  Free staff lodging/accommodation in or near the hotel premises.