Reservation Agent

8 - 11 years

5.0 - 6.0 Lacs P.A.

Bengaluru

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Reservation AgentSalesHotel managementDistribution systemTesting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Should have undergone diploma/degree in hotel management from a recognised institute. Hotel working experience will be an added advantage. Maintains a regular pattern of sales calls and ensures no calls are left unanswered, when received through our Automatic Call Distribution system (ACD). Record and process reservations made by phone/fax/email, website and GDS. Maintain a high level of product and service knowledge about all IHG Hotels, Restaurants and all IHG Hotels in your region. Maintain knowledge of special rates/ offers/ promotions. Maintains high quality of correspondence and accuracy of information input into reservations while ensuring timeliness of correspondence. Maintain high Signature test call scores. Process amendments to reservations such as extensions, early departures, etc. based on availability and strategies Should have undergone diploma/degree in hotel management from a recognised institute. Hotel working experience will be an added advantage. Maintains a regular pattern of sales calls and ensures no calls are left unanswered, when received through our Automatic Call Distribution system (ACD). Record and process reservations made by phone/fax/email, website and GDS. Maintain a high level of product and service knowledge about all IHG Hotels, Restaurants and all IHG Hotels in your region. Maintain knowledge of special rates/ offers/ promotions. Maintains high quality of correspondence and accuracy of information input into reservations while ensuring timeliness of correspondence. Maintain high Signature test call scores. Process amendments to reservations such as extensions, early departures, etc. based on availability and strategies

Hospitality
Buckinghamshire

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