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transunion
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Rep II

Rep II

1 - 3 years

|

1 - 3 Lacs

Chennai Tamil Nadu India

Posted:15 hours ago| Platform: Foundit logo

Apply

Skills Required

Customer Care Customer Support Microsoft Applications Customer Service Representative

Work Mode

On-site

Job Type

Full Time

Job Description

What You'll Bring:

Maintains a consistent high level of knowledge regarding T&E products, services, and tools.
Understands and consistently demonstrates knowledge of specific T&E business processes when performing all back office operations work.
Maintains a solid understanding of U.S. credit/financial principles along with knowledge of U.S. criminal justice system/criminal background report and U.S. rental housing system/housing report (eviction) concepts.
Adheres to established processes and procedures when responding to support emails, reviewing identity verification document, completing criminal and eviction recommendation transactions, fulfilling consumer disclosure requests, and/or when researching and resolving consumer disputes.
Works with QA and team lead to improve individual performance based on feedback and coaching to ensure high quality work product is delivered to T&E customers and consumers.
Performs other duties as assigned.

Impact You'll Make:

1-3 years of experience in an operations job role or customer care/support job role.
Moderate skills in Microsoft applications
Excellent verbal, written, and interpersonal communication skills.
Must be self-motivated and a self-starter.
Demonstrate attention to detail in all work completed.
Proactively works to improve knowledge and adherence to company processes and procedures.
Collaborates well with others in a team-oriented work environment.
Adapts well to change and can adjust priorities as needed.
Displays time management skills to properly follow-up on in progress work, while balancing new work assigned through our operations work queues.

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