renewal sales

Job Title: Digital Marketing Renewals Operations Specialist APAC

1. Renewal Operations Management:

• Drive end-to-end renewal operations for Digital Marketing across APAC, ensuring accurate and timely forecasting of renewal performance.
• Collaborate with Renewal Sales Specialists and Renewals Leads throughout the renewal sales cycle, providing guidance and support.
• Develop and track risk mitigation plans in partnership with Renewals Leads to address potential attrition risks in future quarters.

2. Attrition Management & Reporting:

• Provide weekly attrition outlook to APAC leadership and global finance, ensuring accuracy in forecasts and reporting.
• Partner with the Credit team to track and manage out-of-cycle attrition risks, preventing last-minute surprises.
• Conduct quarterly reconciliation of recurring revenue attrition with Data Operations and Global Finance to ensure accuracy in performance reporting.

3. Operational Efficiency & Process Improvement:

• Continuously work to streamline and improve operational processes for renewals, driving efficiency and effectiveness across the APAC region.
• Participate in User Acceptance Testing (UAT) for new tools and systems to enhance operational capabilities.
• Ensure timely renewal closures within the quarter to meet quarterly targets related to attrition plans and budget.

4. Cross-functional Collaboration:

• Engage with internal stakeholders, including Sales, CSMs, OM, Deal Desk, Contracts, Sales Operations, Finance, and others, to resolve operational challenges and ensure smooth execution of renewals.
• Collaborate with business partners to identify and resolve issues affecting renewals, driving continuous improvement.

5. Forecasting & Performance Management:

• Provide timely and accurate forecasts of renewal performance for the current and next quarter.
• Analyze key performance indicators (KPIs) related to renewals and attrition, ensuring ongoing monitoring and reporting to senior management.
• Develop and deliver clear, actionable reports on renewals and attrition, using CRM tools and Excel dashboards.

Key Requirements:

• Educational Background:

  Bachelors degree or equivalent in a numerate, technical, or business discipline.

• Experience:

  Minimum of 2-5 years experience in a similar or related role, such as Sales Operations, Renewals Sales, Account Management, Inside Sales, or business forecasting.

• Renewal Operations Knowledge:

  Experience with pipeline management, deal drafting, retention offers/programs, discount structuring, business unit approvals, and renewal-related processes.

• Analytical Skills:

  Strong critical thinking abilities with the capability to analyze issues, make decisions, and solve problems independently.

• Reporting & Tools Proficiency:

  High proficiency in MS Excel (including creating dashboards and automating reports) and CRM tools (e.g., Salesforce, SFDC).

• Time Management:

  Ability to manage multiple tasks effectively, prioritize based on changing business needs, and meet deadlines in a fast-paced environment.

• Interpersonal Skills:

  Strong influencing and communication skills, with the ability to build trust-based relationships and collaborate across teams.

Preferred Qualifications:

• Renewals/Sales Operations Experience:

  Proven track record of driving renewals or sales operations, with a strong understanding of the operational aspects of renewals management.

• Advanced Excel Skills:

  Strong expertise in creating and automating reports, dashboards, and performance metrics.

• Contract Knowledge:

  Familiarity with contract reviews, negotiations, and legal/financial governance processes.

• Operational Support Delivery Knowledge:

  Understanding of operational support delivery business processes and systems.

Key Attributes for Success:

• Strong problem-solving and critical thinking skills.
• Ability to work autonomously and manage multiple priorities in a dynamic environment.
• Focus on operational efficiency and continuous process improvement.
• Results-oriented mindset, with a strong drive to meet targets and deliver outcomes.
• Excellent interpersonal and communication skills, capable of influencing decisions across teams.

Why Join Us?

• Opportunity to work in a fast-paced, dynamic environment across the APAC region.
• Collaborate with a wide range of cross-functional teams and stakeholders.
• Drive impactful change and operational improvements within a growing business.
• Career growth opportunities and the chance to contribute to the development of the organizations renewal operations strategy.

How to Apply: