Renewal Ops Specialist

The Renewal Ops Specialist role requires a minimum of 5 years of experience and offers the flexibility to work from various locations such as Mohali, Panchkula, Bangalore, Pune, Mumbai, and Gurgaon. The working shift is during the night in US timings from 8 PM to 6 AM. The interview process includes face-to-face meetings scheduled on different dates in Mohali, GGN, and Pune. As a Renewal Ops Specialist, your primary responsibility will be to ensure that renewals are processed in a timely manner. This involves creating renewal reminders, contracts, and electronically sending them to customers using NetSuite application. You will need to address inquiries from customers and internal operations within the specified Service Level Agreement (SLA) by monitoring assigned case queues in NetSuite. Additionally, you will be expected to assist with Ad Hoc reporting needs, follow the month-end close process as directed by the Renewal Operations manager, provide backup support when colleagues are unavailable, and document/report process & system issues that may disrupt renewal processing. To qualify for this role, you should hold a Bachelor's degree in finance or equivalent, with 1-2 years of experience in a Renewal Operations function or similar role. Proficiency in working with an ERP & CRM Software, especially NetSuite and Sales Force, is required. Prior experience in creating renewal reminders and contracts in NetSuite is highly desirable. Strong communication skills in English, both verbal and written, along with experience in using MS Office suite (Word and Excel) are essential. The ability to effectively communicate in online group meetings is also crucial for success in this position. Key Skills for this role include proficiency in Netsuite, renewal operations, CRM software, ERP implementation project management, case management, and operations.,