Remote French Bilingual Customer Support Representative

You will be joining a global team as a Remote French Bilingual Customer Support Representative. Your role will involve providing support to customers from French-speaking regions through voice calls and live chat. You will be the trusted voice that helps customers with tracking orders, understanding products, and resolving issues, ensuring clarity and satisfaction. Your core responsibilities will include: - Providing timely and friendly support in both French and English via calls and chat - Troubleshooting customer issues and guiding them through solutions - Maintaining accurate records of customer interactions - Identifying trends and feedback to support continuous improvement - Collaborating with team leads to align on priorities and updates - Representing the brand with professionalism, care, and warmth Qualifications we are looking for: - Fluency in French and English (spoken and written) - At least 1 year of remote/online customer service experience - Experience with bilingual customer support is an advantage - Confidence in using support platforms like Zendesk, Gorgias, Shopify, or similar tools - Ability to remain calm, solution-oriented, and patient under pressure - Attention to detail and a genuine desire to assist people - Comfort with remote work and clear communication with distributed teams Tools you will need: - Laptop or desktop with an i5 processor or higher - Stable internet connection (minimum 15 Mbps upload and download) - A quiet, dedicated workspace for calls In addition to the responsibilities and qualifications, you will benefit from: - Permanent work-from-home setup - Paid time off - Monthly health stipend - Performance bonuses based on KPIs - A supportive team culture that values growth, accountability, and human connection This company believes that support is crucial to the customer experience and values fair treatment, open communication, and career development for its team members. If you are looking for a remote role where your voice is valued and your language skills are appreciated, this opportunity could be a great fit for you. If you are excited about this role, click Apply Now to submit your application. We are looking forward to meeting you!,