Remote Call Center Specialist (Contract)

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About the job

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About the Role:

We are seeking a dedicated and empathetic Voice Support Representative to join our team on a contract basis. In this remote role, you will be the first point of contact for our customers, providing support via email, chat, and/or phone. The ideal candidate is tech-savvy, a good communicator, and committed to delivering an excellent customer experience.

Key Responsibilities

Respond promptly to customer inquiries through chat, email, or phone.

Resolve product or service issues by clarifying customer complaints and determining the cause of the problem.

Escalate complex issues to the appropriate internal teams.

Maintain accurate records of customer interactions.

Follow communication procedures, guidelines, and policies.

Ensure high customer satisfaction and contribute to a positive brand image.

Requirements

Proven experience in customer support or a similar client-facing role (preferred).

Excellent verbal and written communication skills in English.

Ability to stay calm and professional under pressure.

Self-motivated and able to work independently in a remote setup.

Comfortable with using customer support tools and platforms (training will be provided if needed).

Technical Requirements

Own laptop or desktop with up-to-date operating system.

Stable high-speed WiFi connection (minimum 10 Mbps recommended).

A quiet and distraction-free workspace.

Additional Details

This is a contract-based position, paid hourly at ₹140 per hour.

Candidates must be based in India.

Flexible working hours, but reliability and punctuality are essential.