Remote Voice & Non-Voice Support Specialists (Night Shift | Contract)

Remote Voice & Non-Voice Support Specialists (Night Shift | Contract)

Location:

Work Timing:

Contract Role | Hourly Pay | Immediate Hiring

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Our mission is to empower individuals, organizations, and communities to reach their full potential through innovative approaches to work, life, and talent acquisition.

In today's globalized world where borders are becoming less of a limitation, Sygnext offers businesses the opportunity to access top talent without the constraints of geographical boundaries.

About the Role

Remote Voice Support Specialists

Compensation

• Voice Support:

  ₹165 per hour

• Non-Voice (Email) Support:

  ₹140 per hour

Responsibilities

Voice Support Specialist

• Handle inbound and outbound customer calls professionally
• Provide clear, polite, and accurate information to customers
• Troubleshoot customer issues and document interactions
• Maintain high levels of communication quality and customer satisfaction

Email / Non-Voice Support Specialist

• Respond to customer emails quickly and accurately
• Resolve queries, escalate issues when necessary, and update internal systems
• Maintain SLAs for response time, accuracy, and ticket closures

Requirements

• Excellent English

  spoken

  and

  written

  communication skills
• Prior

  BPO / Customer Support

  experience is a strong advantage
• Comfortable working the

  night shift

  during US business hours
• Must have your own:
• Laptop with

  Windows 11 or above

• High-speed wired internet

  connection
• Quiet workspace for calls (Voice process)
• Ability to work independently and meet performance targets
• Strong customer orientation, empathy, and problem-solving skills

Why Work With Us?

• 100%

  Remote Work

  – work from anywhere in India
• Growth opportunities across multiple support functions
• Exposure to US-based clients and professional work environments.

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