Release Manager - Engagement Platform

As a Release Manager Engagement Platform, your role combines the technical orchestration skills of a Release Manager with the business communication and adoption readiness focus of a Product Operations Specialist. You are required to have a deep understanding of healthcare compliance considerations and manage complex dependencies among various teams while closely collaborating with the Change Board. Key Responsibilities: - Develop and maintain a comprehensive release calendar covering various releases, migrations, environment refreshes, demos, and analytics updates. - Collaborate with multiple teams to plan releases based on priorities and environment availability. - Plan release scope and timelines across multiple scrum teams and environments. - Coordinate environment usage to minimize conflicts during different events. Environment & Configuration Management: - Maintain an inventory of all environments with their purpose, versions, and scheduled changes. - Manage multi-environment configurations ensuring environment integrity. - Ensure environment refreshes and configurations comply with healthcare data security regulations. Release Execution: - Oversee the end-to-end release lifecycle ensuring readiness and validation with stakeholders. - Facilitate go/no-go meetings before deployments and manage hotfix and emergency releases. - Validate readiness with all stakeholders and ensure compliance with data privacy regulations. Documentation, Compliance & Audit Readiness: - Ensure accuracy and consistency of change control docs, known issues lists, and implementation plans. - Prepare user-facing release notes and enablement materials. - Standardize templates for release documentation to support compliance. Risk & Issue Management: - Identify and mitigate release risks related to dependencies and conflicts. - Maintain a lessons-learned repository to improve release processes continuously. Stakeholder Communication: - Be the primary point of contact for release-related queries. - Prepare clear release notes for operational and business audiences. - Provide regular release progress updates to leadership and cross-functional teams. Process & Tooling: - Implement release management best practices and optimize CI/CD pipelines. - Identify and resolve process inefficiencies in release workflows. - Utilize tools like Jira, Azure DevOps, Git, Jenkins, and ServiceNow for release tracking. Qualifications & Skills: Essential: - Bachelor's degree in computer science or related field. - 5+ years of experience in Release Management or related roles in AWS Cloud environments. - Strong understanding of Agile/Scrum development and release processes. - Proficiency in tools like Jira, Confluence, Git, Jenkins, Azure DevOps. - Excellent communication and stakeholder management skills. Preferred: - Experience with healthcare CRM systems. - Familiarity with data migration projects and analytics reporting. - Exposure to change management frameworks and healthcare compliance requirements. - ITIL or Agile/Scrum certification.,