Release Manager - Engagement Platform

Role Overview: You will serve as a Release Manager Engagement Platform, combining the technical orchestration skills of a Release Manager with the business communication and adoption readiness focus of a Product Operations Specialist. Your role will require a deep understanding of healthcare compliance considerations and the ability to manage complex dependencies between various teams. Key Responsibilities: - Develop and maintain a comprehensive release calendar covering product releases, client migrations, environment refreshes, demos, and analytics updates. - Collaborate with different teams to plan releases based on priorities and environment availability. - Plan release scope and timelines across multiple scrum teams and configurations. - Coordinate environment usage to minimize conflicts between different events and releases. Environment & Configuration Management: - Maintain an inventory of all environments with their purpose, current version, and scheduled changes. - Manage multi-environment configurations and ensure environment integrity by managing refreshes, rollbacks, and data masking in compliance with healthcare data security regulations. Release Execution: - Oversee the end-to-end release lifecycle from development to Production deployment. - Ensure release readiness by validating testing, approvals, documentation, and rollback plans. - Conduct readiness checkpoints with business stakeholders prior to each release. - Facilitate go/no-go meetings with stakeholders before deployments and manage hotfix and emergency releases with minimal disruption. Documentation, Compliance & Audit Readiness: - Ensure all release artifacts are accurate, consistent, version-controlled, and audit-ready. - Standardize templates for release documentation to support compliance. - Prepare user-facing release notes and enablement materials in language relevant to operations. Risk & Issue Management: - Identify and mitigate release risks related to dependencies, timelines, or environment conflicts. - Maintain a lessons-learned repository to continuously improve release processes. - Coordinate hotfix releases with minimal disruption to ongoing activities. Stakeholder Communication: - Serve as the primary point of contact for release-related queries. - Prepare clear release notes tailored to operational and business audiences. - Provide regular release progress updates and visibility into upcoming changes for leadership and cross-functional teams. Process & Tooling: - Implement release management best practices and optimize CI/CD pipelines. - Use tools like Jira, Azure DevOps, Git, Jenkins, ServiceNow for release tracking and change management. - Drive process improvements for faster, safer, and more predictable releases. Qualifications & Skills: Essential: - Bachelor's degree in computer science, Information Technology, or related field. - 5+ years in Release Management, Product Operations, or related roles in AWS Cloud environments. - Strong understanding of Agile/Scrum development and release processes. - Proficiency with Jira, Confluence, Git, CI/CD tools. - Strong documentation skills with the ability to translate technical details into business-friendly language. - Experience managing multi-tenant platforms and complex environment orchestration. - Excellent communication, coordination, and stakeholder management skills. Preferred: - Experience with healthcare CRM systems. - Familiarity with data migration projects involving large data sets and analytics reporting enablement. - Exposure to change management frameworks. - Understanding of healthcare compliance and audit requirements. - ITIL or Agile/Scrum certification.,