Relationship Officer/Senior Relationship Officer/Relationship Manager

Job Description Primary Responsibilities: 1. Sales Target Achievement: • Meet or exceed the monthly sales targets in terms of Value and number of files. • Identify and approach potential customers for secured loans. 2. Lead Generation and Development: • Generate leads through door-to-door campaigns, local marketing activities, and customer referrals. • Build and maintain a healthy sales pipeline using CRM tools. 3. Customer Engagement: • Explain loan products, terms, and benefits to prospective customers. • Address customer concerns, handle objections, and provide customized loan solutions. • Ensure high-quality customer service throughout the sales cycle. 4. Loan Documentation and Processing: • Assist customers in completing loan applications and collecting required KYC documents. • Conduct preliminary checks to ensure document authenticity and completeness. 5. Collections and Customer Retention: • Educate customers about repayment schedules and terms. • Follow up with overdue customers to ensure timely repayments & also educate them. • Maintain positive relationships to encourage repeat business and referrals. 6. Compliance and Ethics: • Adhere to all regulatory requirements (KYC, AML) and company policies. • Ensure ethical selling practices to protect the companys reputation. Knowledge, Skills, and Experience Knowledge: • Understanding of secured lending products and the loan lifecycle. • Familiarity with local demographics and customer behaviors. • Basic knowledge of regulatory and compliance requirements. Skills: 1. Sales Skills: • Effective pitching, rapport building, and objection handling. 2. Customer Relationship Management: • Empathy, active listening, and conflict resolution. 3. Analytical Skills: • Assessing customer creditworthiness and identifying target customer profiles. 4. Technical Proficiency: • Experience using CRM software and digital tools for lead management. Experience: 0-4 years of experience in sales, preferably in NBFCs, microfinance, or secured lending roles. • Fresh graduates with strong local market knowledge will also be considered. Walk In Drive Location - Behror Industry - NBFC Salary - Best in Industry Please send your resume to atika.khandelwal@finova.in or Call 9257043217