Relationship Managers

As a Customer Service Representative, your role involves escalating complaints to the appropriate internal teams and if the issue goes outside your immediate area of responsibility. You will establish long-lasting, trusting connections by communicating professionally and empathetically with the clients. Using the appropriate methods and tools, you will provide accurate, comprehensive, and thorough information to the customers. Meeting call handling quotas and individual and team sales targets is a key responsibility in this role. Your key responsibilities will include: - Gathering and analysing client data to identify possible products or services to recommend to management - Providing appropriate solutions and substitutes within the specified timeframes and following up to ensure resolution - Maintaining client interaction logs, handling customer accounts, and filing paperwork as necessary - Following communication protocols, rules, and policies diligently No additional details of the company were provided in the job description.,