Relationship Manager (Night Shift)

Role Overview: As a Relationship Partner for VIP Shaadi members, your main responsibility will be to build and maintain strong relationships with members post-sale. You will play a crucial role in understanding member preferences, identifying ideal matches, and facilitating connections between members and potential matches. Your dedication to providing exceptional service will be key in guiding, counseling, and supporting members in their search for a life partner. Additionally, you will be responsible for ensuring timely renewals, proactive engagement, and upholding high service standards. Key Responsibilities: - Act as the dedicated relationship partner for VIP Shaadi members post-sale - Understand member preferences and assist in identifying their ideal match - Connect with high-quality prospects on behalf of the member - Facilitate mutually consented meetings between potential matches - Ensure timely renewals and maintain proactive engagement throughout the member's journey - Provide guidance, counseling, and support to members throughout their search - Uphold high service standards, ensure timely resolutions, and maintain meticulous documentation - Handle escalations with grace, maturity, and a solutions-focused approach - Respect diverse traditions, preferences, and cultural nuances in all interactions - Go above and beyond to deliver on the VIP promise Qualifications Required: - Minimum 1 year of experience in customer service, client servicing, or relationship management - Passion for building relationships, customer satisfaction, and making customers happy - Strong attention to detail and excellent organizational skills - High emotional intelligence, empathy, and patience - Persuasive communication skills and clear, confident communication in English and any Indian language - Self-motivated and committed to exceeding customer expectations Additional Details of the Company: Joining this leading matchmaking brand in India will offer you the opportunity to be part of exclusive high-impact journeys for premium members. You will have the chance to learn, grow, and thrive in a high-energy, customer-first culture where every day is different, meaningful, and filled with real human stories. Job Types: Full-time, Permanent Work Location: On the road,