Relationship Manager Customer Engagement (RMCE)-BRANCH BANKING-RO-CE

CEC-Relationship Officer Customer Engagement (ROCE)-BRANCH BANKING-RO-CE

JOB DESCRIPTION

Job Role

Ø Develops new and expands existing High Net worth Customer relationships for liabilities by sourcing category – A priority customers.

Ø Sources new bank customers through Lead generation model and responsible for conversion from external field support

Ø Ensures high levels of customer service orientation and application of bank policy. Ø Cross sells bank products to existing set of customers.

Ø Informs customers of new products or product enhancements to further expand the banking relationship.

Ø Plans and conducts special sales initiatives prospective and existing clients through different Product Managers

Ø Coordinates with other group companies to provide seamless access to other products. Ø Maintains complete relationship record for assigned customer accounts.

Job Description

Ø Graduate with 4 -6 years of experience or Post Graduate with 2 -4 years of experience Ø Certified in AMFI/IRDA

Ø Excellent communication skills – Verbal & Written

Ø Flair for Sales Ø Flexible to get scattered 8 Week Offs in a month with 9hours shift

Ø Good listening skills and strong communication abilities.

Ø attitude & works with integrity

Ø Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers