Relationship Manager

About Wholesale Banking Coverage Group (WBCG)

About the Role:

The Relationship Manager is responsible for the achievement of the budgeted targets by sourcing NTB business through channels/self-sourcing and customer relationship management. The Job holder also coordinates post sanction formalities such as, disbursement, cross-sell, compliance of statutory and internal audit issues and provides industry/segment specific feedback to Geography and Central Office team

Key Responsibilities:

• Generate leads by identifying potential industrial areas/trading units and prepare strategies to increase the Banks penetration in those areas
• Manage the internal (Branches/ other business verticals) and external (empanelled outsourced agencies) lead generating channels to generate the expected business
• Enable the sanctioning process by ensuring conduct and scrutiny of pre-disbursement activities
• Liaison with Corporate Banking Operations team and Centralized Processing Unit to enable smooth completion of post sanction formalities, account opening and disbursement
• Meet customer service requirements through regular interactions with the customers to understand business condition, enhancement opportunity, etc.
• Monitor transactions in the customer accounts to ensure that the cash flow movement and end use of fund are in compliance with the sanction stipulations
• Assist the Credit Manager in unit inspections and ensure timely insurance renewal, DP updated, stock renewal statement scrutiny and gathering of relevant market information
• Ensure maintenance of quality and health of portfolio and minimize Days Past Due through regular interactions with the customer
• Initiate recovery of stressed accounts through tele-calling/ field visits
• Ensure compliance to the stipulated guidelines/ norms and ensure closure to the audit processes

Qualifications:

Optimal qualification for success on the job is:

• Graduation/ Post-Graduation from a recognized institute

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

• Knowledge of banking products and services
• Ability to manage complex client situations
• Good communication (both verbal and written) skill in both English and the local language
• Ability to handle pressure and meet deadlines
• Good networking and relationship building skills
• #ComeAsYouAre 'We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply'

Preferred candidate profile