Regional Training Manager - West

The role of the Regional Retail Trainer Manager - West is to implement and drive the retail training strategy in the West region. The primary focus is on enhancing the capabilities of retail staff, maintaining brand standards, ensuring consistency in product knowledge, and improving sales performance. Collaborating closely with store managers, staff, and leadership teams, the Regional Retail Trainer will deliver effective training programs to enhance the overall customer experience and achieve business objectives. Responsibilities include conducting on-site and virtual training sessions for retail teams, covering areas such as product knowledge, customer service, sales techniques, and brand values. Customizing training content to meet regional needs, organizing regional training workshops, webinars, and coaching sessions. Monitoring the effectiveness of training programs, identifying knowledge gaps, and providing ongoing support for continuous learning and development. The Regional Retail Trainer will provide coaching to store managers and key staff members to enhance skill development and sales performance. Acting as a mentor to new employees, guiding them through the onboarding process and helping them adapt to the company's culture and expectations. Collaborating with the National Training Manager and other HR/Training staff to align training strategies with company goals, providing regular reports on training progress, challenges, and outcomes to the National Training Manager and regional leadership. Ensuring that all retail teams are well-versed in The Sleep Company's products, enabling effective communication of product features, benefits, and unique selling points to customers. Advocating brand values and customer service excellence in all training programs. Participating in regional sales events, product launches, and special promotions, offering training and support to retail staff. Occasionally visiting retail locations to observe staff performance, conduct refresher training sessions, and provide hands-on guidance. Overall, the Regional Retail Trainer Manager - West plays a crucial role in elevating the performance and capabilities of retail teams in the West region, ultimately enhancing the customer experience and driving business success.,