Regional Technical Support Manager

Role and Responsibilities:-

? Support Workshops remotely or in-person to diagnose and resolve the technical concerns at field

? Visit to the workshop/ customer in the given region for diagnosing & resolving the concerns and conducting OJTs

? Identify new failures and make PCIR for RCA & PCA initiation

? Arrange PCIR failed parts and hand over the parts to the CQA for RCA

? Refer the telematics for analyzing the concerns in the scooters

? Conduct short session for dissemination of the know-how in their respective regions on latest repairs

? Verify and Approve the warranty claims from their respective regions with in 2 hrs TAT

? Identify difficult repair or diagnostics topics, prepare the technical circulars and release them to the network.

? Highlight Service manual and current flow diagram corrections/ update

? Communicate to the training department on need identified on training reinforcement topics in their respective regions.

Qualifications, Experience & Skills:-

? Engineering or Diploma in Automotive/ Mechanical Engineering or equivalent

? Minimum 8 years of experience in 2 or 4 wheeler repairs and diagnosis in aftersales function

? Hands on experience in Oscilloscope, Telematics and data loggers

? Expertise in using diagnostic applications and tools