Regional Manager-Customer 360-Branch Banking-Regional sales

JOB ROLE

• To work with RM, BM & AM to identify for respectively mapped families the opportunity to enhance PH & SH by catering to customer requirements across borrow, save, protect, pay, and invest category(ies).
• Ensuring Branch and RM activation in each product/category to ensure that each Branch / RM is working towards the proposition as a whole and not biased towards limited products/services.
• Help RMs in improving their customer coverage, in achieving their SOPs, and in improving their earning by highlighting work-areas for each RM.
• Driving Health Score for both RM and Branch collectively so that RMs are improving on their productivity and also in-turn branches are also improving on profitability.
• Driving digital adoption of internal systems, platforms (e.g. CRM) that will enable tracking of lead quality, lead fulfilment and RM throughput.
• Driving campaigns to ensure top of the funnel drive for each product in relevant catchments and monitor for lead quality and lead conversions.
• Monitoring customer coverage regularly so that all customers are touch-based in set periods.
Liaise with relevant departments to ensure and fast-track cases wherever being stuck.

JOB REQUIREMENT