Regional Customer Engagement Manager (RCEM)

Role Overview: As a Regional Manager, your main responsibility will be to lead a team of Relationship officers - Customer Engagement (ROCE) in the region to effectively manage the Cat C & D portfolio as assigned by VRM / CEC. You will be tasked with ensuring that the team meets lead conversion benchmarks as budgeted and maintains superior ground coverage of the customers mapped to VRM and the ROCE team. Additionally, you will drive portfolio objectives through RO CEs, focusing on category upgrades, Casa deepening, digital adoption, GPH improvement, and GSA improvement to enhance the on-ground customer experience. Key Responsibilities: - Lead the team to meet lead conversion benchmarks as budgeted, generated by Customer Experience Centre (CEC) and central campaigns/triggers by CVMHO team. - Ensure superior ground coverage of customers mapped to VRM and the ROCE team. - Drive portfolio objectives through RO CEs, focusing on category upgrades, Casa deepening, digital adoption, GPH improvement, and GSA improvement. - Ensure that on-ground customer experience translates into the desired Net Promoter Score (NPS) at a portfolio level. Qualifications Required: - Graduate with a minimum of 12 years of experience, or Post Graduate with a minimum of 8-10 years of experience. - Experience in managing a large feet-on-street team of 20+ members remotely. - Previous experience in field sales in the BFSI sector is preferred. - Excellent verbal and written communication skills. - Sales-oriented mindset with good listening skills and strong communication abilities. - Ability to work effectively as a team player in matrix structures. Role Overview: As a Regional Manager, your main responsibility will be to lead a team of Relationship officers - Customer Engagement (ROCE) in the region to effectively manage the Cat C & D portfolio as assigned by VRM / CEC. You will be tasked with ensuring that the team meets lead conversion benchmarks as budgeted and maintains superior ground coverage of the customers mapped to VRM and the ROCE team. Additionally, you will drive portfolio objectives through RO CEs, focusing on category upgrades, Casa deepening, digital adoption, GPH improvement, and GSA improvement to enhance the on-ground customer experience. Key Responsibilities: - Lead the team to meet lead conversion benchmarks as budgeted, generated by Customer Experience Centre (CEC) and central campaigns/triggers by CVMHO team. - Ensure superior ground coverage of customers mapped to VRM and the ROCE team. - Drive portfolio objectives through RO CEs, focusing on category upgrades, Casa deepening, digital adoption, GPH improvement, and GSA improvement. - Ensure that on-ground customer experience translates into the desired Net Promoter Score (NPS) at a portfolio level. Qualifications Required: - Graduate with a minimum of 12 years of experience, or Post Graduate with a minimum of 8-10 years of experience. - Experience in managing a large feet-on-street team of 20+ members remotely. - Previous experience in field sales in the BFSI sector is preferred. - Excellent verbal and written communication skills. - Sales-oriented mindset with good listening skills and strong communication abilities. - Ability to work effectively as a team player in matrix structures.