Regional Business Improvement Partner

Role Overview: As a Deputy Manager specializing in Process Improvement and Market Analysis at the regional level, you will be instrumental in optimizing operational processes and understanding market dynamics. Your role will involve collaborating with field teams, branch managers, and headquarters to drive efficiency, effectiveness, and growth within microfinance operations. If you are passionate about creating positive change, enhancing operational efficiency, and impacting underserved communities, we invite you to apply for this role and be part of our mission to empower individuals and transform communities through microfinance. Key Responsibilities: - Conduct thorough assessments of existing operational processes and workflows at regional and branch levels. - Monitor and evaluate the effects of process improvements on key performance indicators such as loan portfolio quality, client satisfaction, and operational costs. - Work closely with branch managers, field staff, audit, IT, training, and Marcom teams to design and implement process optimization initiatives. - Provide guidance and support on the implementation of new processes, tools, and best practices for improvement. - Perform market research and analysis to identify emerging trends, opportunities, and threats in the microfinance sector at the regional level. - Keep track of competitor activities, product offerings, and pricing strategies to enhance market positioning and strategy. - Analyze client demographics, preferences, and behavior to discover opportunities for product innovation and expansion. - Prepare regular reports and presentations summarizing key insights, recommendations, and findings from process improvement and market analysis activities. Qualifications Required: - Bachelor's Degree in Business Administration, Economics, Finance, or a related field. - Masters Degree (Preferred). (Note: No additional details about the company were provided in the job description.),