Regional Academic Manager

A Customer Success Managers responsibilities include driving product adoption, training educators, and ensuring a seamless experience for all users along with close collaboration with internal product and Sales teams to provide necessary product inputs and involvement in the product development and innovation.

Key Responsibilities

1. Teacher Training and Support:

Build capacity by training and coaching School leaders, Academic coordinators and teachers to drive implementation of academic system that delivers excellent student outcomes Support and monitor School academic system execution in partner schools through regular observations and data-driven conversations

Develop resources and materials to support teachers in integrating the product into

their teaching.

2. Gap Analysis and; Feedback Coordination:

Identify gaps between the product offerings and client requirements and help in building the products.Coordinate with the main product team to bridge these gaps, ensuring that the product remains relevant and effective for users.

3. Product Adoption and; Stakeholder Management:

Drive product adoption across all participating schools. Monitor and evaluate the user experience, ensuring that teachers and students are fully benefiting from the product.

Implement strategies to enhance user engagement and satisfaction. Build strong relationships with school principals, teachers, and other key stakeholders

to ensure successful product implementation. Serve as the main point of contact for all customer success-related inquiries and

concerns.

4. Reporting and; Metrics:

Track and report on key metrics related to product adoption, teacher engagement,

and overall customer satisfaction.Use data-driven insights to inform future strategies and improvements.

5. Retention, Renewal and Up sell:

Expand the company’s reach by up-selling/cross selling, retention and renewal of existing customers. Ensure the seamless integration of new schools into the company’s ecosystem, Providing support and training as needed.

Develop and implement initiatives to strengthen the company’s brand presence and

Visibility

Candidate Requirements

Requirements and skills

• Relevant master’s degree with subject matter expertise with strong training and facilitation background in Pedagogy and Curriculum implementation
• Experience in working with Indian Ed-tech ecosystem as a Customer Success Manager or similar roles
• Experience working with brand image and promoting value through customer experience
• Exceptional ability to communicate and foster positive business relationships
• Technical skills required, as they relate to the use of the product or service
• Excellent analytical & planning skills are organized and effective.
• Experience in managing a diverse group and training each according to company standards
• Experience in managing multiple stakeholders and collaborating with large and diverse teams
• Ability and flexibility to travel 10-15 days in a month.

Essentials

• Strong problem-solving abilities.
• Excited by and open to new ideas and new ways of doing things.
• Proven ability to meet deadlines in a high-paced work environment.
• Possesses Honesty, Integrity, Strong work ethic, Dependable, Flexible and Able to work in a continuously changing environment.