Receptionist/Administrator

About DocNetz

DocNetz is a multi-channel healthcare ecosystem offering doctor practice management (SaaS), patient appointment booking, diagnostics services, pharmacy integration, home healthcare, and AI-powered clinical tools. Our mission is to deliver seamless, accessible, and technology-enabled healthcare to every patient.

Role Overview

We are looking for a warm, professional, and organized Receptionist to be the first point of contact at our DocNetz diagnostics/clinic center. The ideal candidate should have excellent communication skills, a patient-friendly attitude, and the ability to manage front-desk operations efficiently.

Key ResponsibilitiesFront Desk & Patient Handling

• Welcome patients, visitors, and vendors with a positive attitude.
• Manage patient check-ins and check-outs smoothly.
• Verify patient details and update information in the DocNetz system.
• Assist patients in booking appointments or navigating services.

Call & Communication Management

• Answer incoming calls professionally and provide accurate information.
• Manage appointment scheduling and confirmations.
• Respond to WhatsApp/SMS inquiries using DocNetz communication tools.

Administrative Support

• Maintain daily attendance, visitor logs, and front-office records.
• Handle billing coordination and share receipts when needed.
• Coordinate with the diagnostics, pharmacy, and doctor teams.

Customer Service

• Provide clear guidance to patients about tests, waiting time, or procedures.
• Address basic complaints or concerns and escalate when required.
• Ensure a clean, orderly, and welcoming reception area.

Coordination & Reporting

• Assist in daily operational tasks assigned by the center manager.
• Prepare daily reports related to patient flow, appointments, or collections.
• Support marketing/awareness campaigns when needed.

Required Skills & Qualifications

• Any graduate/PUC with prior experience in healthcare reception preferred.
• Strong communication skills in English + local language.
• Basic computer knowledge (MS Office, WhatsApp, Email).
• Ability to multitask and remain calm under pressure.
• Professional grooming and customer-friendly attitude.

Preferred Experience

• 1–3 years in diagnostics, clinics, hospitals, or customer service roles.
• Familiarity with healthcare software or appointment systems (advantage).

Job Type: Full-time

Pay: ₹10,140.74 - ₹25,607.70 per month

Work Location: In person