Receptionist

1 - 3 years

1 - 2 Lacs

Posted:None| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Responsibilities Receptionist (Automotive Company)

  1. Front Desk & Guest Management

    • Welcome customers, suppliers, and visitors in a courteous and professional manner.
    • Maintain a tidy and presentable reception area showcasing the company’s automotive brand image.
    • Guide visitors to the appropriate department or staff member.
  2. Call & Inquiry Handling

    • Answer incoming calls, route them to the correct departments, and take accurate messages.
    • Respond to general inquiries regarding automotive services, spare parts availability, and company information.
  3. Customer Service Support

    • Assist walk-in customers with appointment bookings for vehicle servicing, test drives, or sales consultations.
    • Coordinate with the service department for customer follow-ups and feedback.
  4. Appointment & Meeting Coordination

    • Manage the appointment calendar for sales, service, and management meetings.
    • Arrange refreshments, meeting room setup, and materials for client presentations.
  5. Documentation & Administration

    • Maintain records of customer visits, test drive logs, and service schedules.
    • Handle incoming and outgoing mail, courier services, and official documents.
    • Assist in preparing basic sales or service reports for management.
  6. Billing & Payment Assistance

    (if applicable)
    • Support in processing customer payments for automotive services and spare parts.
    • Issue receipts and maintain transaction records.
  7. Coordination with Departments

    • Communicate customer needs and inquiries to the relevant departments (Sales, Service, Spare Parts).
    • Support marketing or promotional activities such as car launch events or service camps.
  8. Compliance & Safety

    • Ensure all visitors follow company safety protocols while entering the service area.
    • Maintain confidentiality of customer and company information.

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