Receptionist

Job Responsibilities

Answers incoming telephone calls and directs calls as appropriate. Greets visitors and directs them as appropriate. Ensures all visitors have signed in and have been escorted following Standard Operating Procedures (SOPs).

JOB RESPONSIBILITIES

• Responsible for all facets of incoming calls and visitors to the office including directing calls to correct employee/department, taking messages, updating the telephone directory, the internal site, and Outlook directory for respective office (CRES doesnt have the ability to update Outlook - TH), and Ensuring visitors to the office have appropriate visitors badge and coordinated escort following company SOPs
• Responsible for mail and shipping including sorting and delivering all incoming faxes, sorting and posting all mail, receiving all incoming shipments and assisting with preparing outgoing shipments as necessary, and sending interoffice mail from the office to remote locations. 

• General support including:

• Overseeing conference room scheduling and prepares conference rooms for meetings
• Assisting with client related meeting set up, as applicable
• Assisting visitors and staff with taxi and hotel bookings, as applicable
• Overseeing and ordering supplies which may include office, kitchen, mailing, etc. as applicable for respective office location.  Ensures adequate and orderly stocking of mailboxes, kitchen and office supply areas.
• Assisting with the local directions and supervision of vendor services, which may include coffee service, food/drink vending machines, and offsite storage, and recycling/documenting shredding services.  
• Assisting with the office’s emergency response to fire and security alarms by calling building management, emergency personnel, escorting visitors in building evacuations, etc., as necessary.
• Assisting with the maintenance of seating charts for the office.

OTHER RESPONSIBILITIES

• Performs other work-related duties as assigned.  
• Note: If there are additional responsibilities that are specific to an individual employee, department, country, or other grouping, please use the Job Description Addendum Template.

QUALIFICATION REQUIREMENTS:

• High school education or equivalent combination of education and experience 
• Minimum of one (1) year of related experience (Receptionist experience)  
• Strong computer skills in Microsoft Office Suite (Word, Excel) and Outlook required.  
• Ability to operate office equipment such as copier, calculator and postage machine is essential. 
• Requires strong verbal, written, interpersonal and team-oriented skills.  
• Professional presence and ability to interact and build relationships with all levels of employees.  
• Ability to organize and prioritize work to meet deadlines is essential. 
• Strong customer services skills and ability to maintain confidentiality required.