Receptionist / OPD Assistant

• Reception Duties:
• Greet and welcome patients and visitors with a friendly and professional demeanor.
• Answer phone calls, direct them to appropriate staff, and take accurate messages when necessary.
• Ensure all patient check-ins are processed promptly, confirming personal information and insurance details.
• Assist in maintaining a clean and organized reception area.
• Appointment Scheduling:
• Schedule, confirm, and reschedule patient appointments according to availability.
• Provide patients with appointment reminders, instructions, and other necessary details.
• Coordinate with the medical staff to ensure smooth patient flow within the OPD.
• Patient Registration:
• Register new patients and update existing patient records accurately in the system.
• Collect and verify patient information, including insurance details, medical history, and personal data.
• Ensure that all paperwork is completed and filed according to hospital or clinic policies.
• Assisting Medical Staff:
• Assist doctors, nurses, and other healthcare staff by organizing patient paperwork and records.
• Help manage patient flow and direct patients to the appropriate examination rooms.
• Ensure necessary equipment and resources are available for patient consultations.
• Billing and Payment Processing:
• Provide patients with information about payment procedures and co-pays.
• Assist with the billing process by generating invoices and processing payments.
• Handle insurance claims and ensure proper documentation for reimbursement.
• Handling Patient Inquiries:
• Address patient queries regarding appointments, treatment procedures, and general healthcare inquiries.
• Provide information about hospital services, operational hours, and directions.
• Ensure that patients are informed about any delays or changes to their appointments.
• Medical Records Management:
• Maintain and update patient records in compliance with privacy and confidentiality regulations (e.g., HIPAA).
• Ensure proper documentation of patient visits and treatments.
• Manage filing of both electronic and physical patient records.
• General Administrative Support:
• Assist with filing, organizing, and maintaining office supplies and medical forms.
• Support with data entry and other clerical tasks as needed.
• Coordinate with other departments as necessary to facilitate patient care.

Qualifications:

• High school diploma or equivalent (a degree in healthcare administration or related field is a plus).
• Proven experience as a receptionist, front desk assistant, or in a similar customer service role.
• Basic knowledge of medical terminology and healthcare operations (preferred).
• Proficiency with office software (Microsoft Office, email, etc.).
• Familiarity with electronic medical records (EMR) software (preferred).
• Excellent communication skills and a friendly, approachable demeanor.
• Ability to handle sensitive and confidential information.
• Strong organizational skills with attention to detail.

Job Type: Full-time

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid time off

Schedule:

• Day shift
• Morning shift
• Rotational shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Malda, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• total: 1 year (Required)

Language:

• English (Preferred)
• Bengali (Required)

Location:

• Malda, West Bengal (Required)

Work Location: In person