Receptionist

Receptionist

Job Summary

The Receptionist is the first point of contact for patients visiting the scan centre. They manage appointments, greet patients, handle inquiries, and ensure that all administrative and clerical tasks related to diagnostic services (like MRI, CT, X-ray, ultrasound) are handled efficiently.

Key Responsibilities:

1. Front Desk Duties

• Greet patients and visitors courteously.
• Register new patients and update existing records.
• Handle incoming calls and direct them appropriately.

2. Appointment Management

• Schedule and confirm appointments for scanning services.
• Coordinate with radiologists and technicians for availability.
• Inform patients of any preparation needed before scans.

3. Documentation & Data Entry

• Maintain accurate records of patient visits and scan reports.
• Enter patient information into the system (HIS/RIS).
• Collect and manage referral forms and insurance documents.

4. Billing and Payments

• Generate invoices for services rendered.
• Process payments via cash, card, or insurance.
• Provide receipts and maintain transaction logs.

5. Customer Service

• Answer patient queries regarding scan procedures, timings, and preparations.
• Resolve complaints or refer them to the appropriate department.
• Provide updates on scan report availability.

6. Administrative Support

• Ensure waiting area is clean and comfortable.
• Order office supplies as needed.
• Support radiology team with clerical tasks.

Skills & Qualifications:

Education: High school diploma or equivalent (degree in administration or healthcare is a plus)

Experience: Prior experience in a healthcare or diagnostic setting preferred.

Technical Skills: MS Office, and basic billing systems.

Soft Skills:

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Professional and patient-friendly demeanor.
• Ability to handle confidential information responsibly.

Working Hours & Environment:

• Typically full-time (may include weekends or shifts depending on the centre).
• Work is done in a clinical front-office environment with frequent patient interaction.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹14,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Night shift
• Weekend availability

Language:

• English (Preferred)

Work Location: In person