Receptionist

JOB DISCRIPTION

We are seeking a friendly, organized, and professional Receptionist to join our hospital team. The ideal candidate will be the first point of contact for patients and visitors, ensuring a welcoming and efficient front-desk experience. This role involves managing appointments, handling patient inquiries, maintaining accurate records, and supporting administrative operations to ensure smooth hospital functioning.

Key Responsibilities:

• Greet and assist patients, visitors, and staff in a courteous and professional manner.
• Manage incoming calls, emails, and messages; direct them to the appropriate departments.
• Schedule, confirm, and update patient appointments in the hospital system.
• Register new patients and update existing patient records accurately.
• Collect and verify patient information, insurance details, and required documentation.
• Coordinate with doctors, nurses, and administrative staff to ensure smooth workflow.
• Handle patient inquiries and provide information about hospital services.
• Maintain cleanliness and orderliness of the reception area.
• Receive payments, issue receipts, and maintain billing records .
• Ensure confidentiality of all patient information and compliance with hospital policies.

Qualifications

• Bachelor’s Degree / Diploma in Hospital Management, Administration, or related field preferred.
• Prior experience as a Receptionist / Front Office Executive / Patient Service Representative in a hospital or clinic setting is an advantage.
• Proficiency in MS Office (Word, Excel, Outlook) and hospital management software.
• Good typing and data entry skills.

Required Skills:

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service abilities.
• Organizational and multitasking skills in a fast-paced environment.
• Attention to detail and accuracy in record-keeping.
• Ability to remain calm and professional under pressure.
• Team-oriented with a positive attitude.
• Basic knowledge of medical terminology is an advantage.

Job Types: Full-time, Permanent

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Paid sick time

Work Location: In person