Front Desk Management
: Greet patients and visitors warmly, manage check-ins, and direct them to appropriate departments.
Appointment Scheduling
: Book, reschedule, and confirm appointments using clinic software.
Patient Registration
: Collect and verify patient details, maintain accurate records, and ensure confidentiality.
Billing & Payments
: Generate diagnostic bills, process payments (cash/card/UPI), and issue receipts.
Report Handling
: Track test reports, notify patients when ready, and ensure timely dispatch.
Phone & Query Handling
: Answer incoming calls, respond to inquiries, and route calls to relevant departments.
Coordination
: Liaise with lab technicians, radiologists, and doctors to ensure smooth workflow and patient care.

Skills & Qualifications

Education
: Minimum 10+2; a diploma or degree in administration or healthcare is a plus.
Experience
: 13 years in a healthcare or diagnostic setting preferred.
Technical Skills
: Familiarity with hospital/clinic management software and basic computer proficiency.
Soft Skills
:
Excellent communication and interpersonal skills
Calm under pressure and multitasking ability
Professional appearance and demeanor
Attention to detail and organizational skills

Work Environment

Shifts
: May include early mornings, evenings, weekends, or holidays.
Pace
: Fast-paced, especially during peak hours.
Interaction
: High patient interaction; must be empathetic and courteous.

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