Role & responsibilities Front Desk Management : Greet patients and visitors warmly, manage check-ins, and direct them to appropriate departments. Appointment Scheduling : Book, reschedule, and confirm appointments using clinic software. Patient Registration : Collect and verify patient details, maintain accurate records, and ensure confidentiality. Billing & Payments : Generate diagnostic bills, process payments (cash/card/UPI), and issue receipts. Report Handling : Track test reports, notify patients when ready, and ensure timely dispatch. Phone & Query Handling : Answer incoming calls, respond to inquiries, and route calls to relevant departments. Coordination : Liaise with lab technicians, radiologists, and doctors to ensure smooth workflow and patient care. Skills & Qualifications Education : Minimum 10+2; a diploma or degree in administration or healthcare is a plus. Experience : 13 years in a healthcare or diagnostic setting preferred. Technical Skills : Familiarity with hospital/clinic management software and basic computer proficiency. Soft Skills : Excellent communication and interpersonal skills Calm under pressure and multitasking ability Professional appearance and demeanor Attention to detail and organizational skills Work Environment Shifts : May include early mornings, evenings, weekends, or holidays. Pace : Fast-paced, especially during peak hours. Interaction : High patient interaction; must be empathetic and courteous.