Receptionist cum Visa Counsellor

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Job Summary:

Receptionist cum Visa Counsellor

Key Responsibilities:

Reception Duties:

• Greet and welcome visitors professionally and courteously.
• Answer phone calls, respond to emails, and manage WhatsApp/business queries.
• Maintain the reception area to ensure a tidy and welcoming environment.
• Handle daily office administrative tasks and manage client appointments.
• Maintain visitor logs and coordinate meetings/interviews.

Visa Counselling Duties:

• Assist students/clients with guidance on study/work visa options, application processes, and eligibility.
• Explain documentation requirements and timelines for various countries.
• Coordinate with internal counsellors and processing teams to support end-to-end visa services.
• Follow up with clients for required documents and track the status of visa applications.
• Stay updated on the latest immigration and education policies of target countries (e.g., Canada, UK, Australia, USA).

Required Skills & Qualifications:

• Bachelor’s degree in any discipline.
• Excellent communication and interpersonal skills (spoken and written English must be strong).
• Knowledge of student visa procedures is a strong advantage.
• Good organizational skills and attention to detail.
• Proficiency in MS Office (Word, Excel, Outlook).
• Ability to multitask and maintain a calm, helpful demeanor under pressure.

Preferred:

• Experience in education consultancy or overseas visa process.
• Fluency in regional languages (as per location needs).
• Knowledge of CRM software or visa processing tools.

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