Receptionist

Job Description

JOB DESCRIPTION Ensure to welcome customers by greeting them in a respectful and courteous manner. Ensure to identify their requirements and direct them to the registration counter . Ensure to inform the patient details to the respective OP. Ensure to give correct information about the OP to the patients & other departments Ensure high patient satisfaction level at all time. Ensure to do the bulk registration efficiently & effectively. Ensure to distribute & explain the book to all OP patients. Ensure to handle queries accurately & courteously by providing ,all required information and respond all queries or re-direct queries to the respective departments when needed. Ensure to liaise and co-ordinate with other departments for the smooth functioning of the OPD services. Ensure to follow the feedback mechanism and corrective & preventive action has been taken for customer complaint. Ensure to resolve all issues on time pertaining to OPD service. Ensure to reduce the TAT of the OP services. Ensure to arrange vehicle / ambulance for patients pick up and drop. Ensure to maintain the records of all telephone numbers as well as extension of different department in the front desk. Ensure efficient /effective functioning in handling emergency patients. Ensure to liaise with diagnostic departments and investigations are conducted in a timely manner as per protocol and the reports are released as per the defined turn around time Ensure to maintain sufficient material requirements & maintain as per sop for smooth functioning of the day to day operations. Ensure to follow the dress code policy of the organization Ensure to check & maintain safe and clean working environment by complying as per standard operating protocols on a daily basis. Ensure to escalate the major issues to the superiors on time. Ensure to maintain quality service by establishing & enforcing organization standards . Ensure to maintain the confidentially of patient records. Ensure to make customers feel comfortable and valued while in the premises. Ensure to check the file moving from the counsellor to the OP in a regular & quick manner. Ensure to register New & Old registration on a daily basis smoothly. Ensure to scan the document when and where necessary. Ensure to complete the task given by the management time to time. Ensure to co-ordinate with doctors, nursing, paramedical and supportive staff of the department. Daily IP list checking ,Update & IP rounds , clearing IP complaints on a daily basis. Daily IP admissions & discharges to be followed Daily advance checking and billing updation to be tracked. Night duty handover to be received . Daily census updation in the XL for monthly meeting to be done. Duty roaster at the end of the month before 25thto given to the department staff. Pending discharge summary to be couriered on the next day or shortly. Thanks letter to be sent to the referral doctor on the day of referral itself. To be a stand by in the OP if the attenders are not available. For the discharge summary on the final day reports & documents to be checked and kept ready for final dispatch. Patient if transferred to AMC or Santhivanam all formalities & documents to be kept ready for transfer. Feedback to be collected on a daily basis All discharge formalities to be handled both in house & AMC. Google review to be entered on a daily basis. GENERAL COMPETENCIES Professionalism – To maintain the discipline & decorum of the hospital Communication – Responsible for maintaining necessary communication with the respective departments. Quality Indicators – Responsible for high level of patient satisfaction & reduce the TAT of OP services. Relationship –To maintain a good relationship with customers and colleagues. Learning Environment – Should be willing to upgrade skills and efficiencies. Team Work – Coordinate with the internal & external customers. Service Excellence –Adhere to the hospital service excellence. Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Benefits: Provident Fund Schedule: Rotational shift Supplemental Pay: Overtime pay Performance bonus Ability to commute/relocate: Tiruchchirappalli, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required) Experience: Microsoft Office: 1 year (Preferred) Front desk - Receptionist: 1 year (Preferred) total work: 1 year (Preferred) Language: English (Preferred)