Reception Manager (Hotel)

This is a full-time on-site role for a Reception Manager at Escape, Espangles new hospitality-focused division in Gurugram. As the Reception Manager, you will be responsible for managing the operations of the front office, including the reception, guest services, and concierge services. Your role will involve ensuring guest satisfaction, optimizing the guest experience, managing front office staff, handling guest complaints, and maintaining front desk processes and operations. Your key responsibilities will include: - Guest Relations: Ensuring a welcoming and efficient check-in/check-out process, implementing guest satisfaction measures, and handling escalated guest issues. - Staff Management: Providing leadership, motivation, and development for front office staff, and conducting regular team meetings to communicate policies, procedures, and expectations. - Operations Management: Overseeing room reservations, room allocations, and efficient use of hotel property management systems, ensuring accurate guest billing, and following all financial procedures. - Collaboration with Other Departments: Communicating guest preferences or issues to other departments to enhance the overall guest experience. - Financial Management: Managing the front office budget and expenses, handling billing discrepancies, and managing cash handling procedures. - Policy Implementation: Ensuring compliance with hotel policies and procedures, including safety and security standards, and implementing and enforcing brand standards and service protocols. To be successful in this role, you should possess: - Office Administration and Front Office Management skills - Customer Satisfaction and Customer Service skills - Strong communication skills - Ability to multitask and prioritize tasks effectively - Attention to detail and organizational skills - Experience in the hospitality industry is a plus - Bachelor's degree in Hospitality Management, Business Administration, or related field Join us at Escape and be a part of our team dedicated to providing exceptional guest experiences!,