Reatil Store Manager

The Retail Store Manager will be responsible for

• driving the in-store experience, overseeing visual merchandising, sales performance, and daily store operations. This role demands a balance of creative presentation, strategic planning, and leadership to ensure an elevated customer experience that reflects brand ethos.
• all store consultants coordination and delegation of duties according to their expertise

Key Responsibilities

Visual Merchandising:

• Design and refresh visual displays weekly to maintain an inspiring and engaging in-store atmosphere.
• Ensure the brand’s aesthetic is reflected across all touchpoints, maintaining alignment with seasonal themes.
• Ensures fragrance, music is matched to the aesthetic of the brand.

Sales & Target Achievement:

• Achieve monthly sales targets individually through proactive client engagement, personalized styling recommendations, and follow-ups with loyal customers. Drive sales initiatives that enhance footfall and conversion rates.

Excellent Customer Experience:

• Deliver a luxury retail experience through attentive service, in-depth product knowledge, and a warm, personalized approach. Manage store communication channels, including phone and digital inquiries, ensuring timely responses.
• Handle customer requests + complaints and ensure client is communicated on status & delivery

Inventory & Operations:

• Oversee stock levels, replenishments, and inventory tracking through Softcon and ERP systems.
• Coordinate with backend teams to ensure smooth supply flow and maintain accurate stock records.
• Administer billing operations through Tally or integrated billing software with precision and compliance.
• Timely Execution of orders from sales to dispatch

Team Management & Training:

• Monitor Roster and stagerring of duties, timing wise and across stores, as required.
• Lead, mentor, and motivate store staff to uphold brand values and deliver consistent service excellence.
• Conduct regular training on sales techniques, customer handling, and visual merchandising standards.
• Ensure all staff has product & fabric knowledge to communicate with the clients.

Strategy & Collaboration:

• Collaborate with marketing and merchandising teams to plan promotional campaigns, End of Season Sales (EOSS), and special events.
• Provide feedback and insights on customer preferences, sales patterns, and product performance to inform future strategies.
• To keep updated on all trends in fashion.

Third Party Vendors

• To Maintain all records / communication
• To prepare the sale data at the end of the month
• To check inventory & update
• To execute orders & requests of 3rd Party
• Manage Stock Levels
• Regular store inventory checks, audits and cash handling

Exhibitions & Events

• Ensure the store environment is pristine, organized, and visually aligned with brand standards.
• Supervise daily upkeep of all areas sales floor, changing rooms, and packaging zones—to maintain an elevated customer experience.

Competencies & Skills

• Strong understanding of visual merchandising and fashion retail aesthetics.
• Proficiency in Softcon, Tally, and ERP systems for billing and inventory management.
• Ability to analyze sales trends and develop strategies to boost performance.
• Exceptional communication, interpersonal, and leadership skills.
• Creative problem-solving and decision-making abilities in a dynamic retail environment.
• High attention to detail and a commitment to maintaining premium store standards.

Education & Experience

Bachelor’s degree in Retail Management, Fashion Merchandising, Marketing, or related field.
2+ years of experience in premium or luxury fashion retail, with proven expertise in store management and team leadership.