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Teleperformance (TP)
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Real Time Adherence Executive

Real Time Adherence Executive

Teleperformance (TP)

1 - 2 years

|

4 - 8 Lacs

Posted:-1 days ago| Platform:

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Skills Required

forecasting workforce planning leadership skills contact center crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Real Time Adherence Executive to join our team. The ideal candidate will have 1-2 years of experience in the field.

Roles and Responsibility

Oversee all operational support aspects of the contact center.
Facilitate and monitor workforce planning issues, including staffing, scheduling, and forecasting systems.
Implement and manage contact center quality issues and support systems.
Monitor training programs across the contact center.
Develop and implement relevant solutions based on best practices.
Lead a team of junior co-workers and set day-to-day operational objectives.

Job Requirements

Minimum 1 year of experience in a related field.
Any Graduate or Postgraduate degree.
Strong knowledge of CRM/IT Enabled Services/BPO industry trends and technologies.
Excellent communication and leadership skills.
Ability to work independently and as part of a team.
Strong problem-solving and analytical skills.

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Teleperformance (TP)

Business Process Outsourcing (BPO)

Paris

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