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React+Next js +Java Developer

React+Next js +Java Developer

Wipro

5 - 8 years

5 - 9 Lacs

Hyderabad

Posted:1 month ago| Platform:

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Skills Required

java data analytics mern relational databases data integration nextjs kubernetes react.js postgresql j2ee mysql api mongodb rest snowflake chatbot python github microsoft azure nosql data bricks kafka streams kafka full stack agile nosql databases

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Purpose
The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.

Handle technical escalations through effective diagnosis and troubleshooting of client queries

Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements

If unable to resolve the issues, timely escalate the issues to TA & SES

Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions

Troubleshoot all client queries in a user-friendly, courteous and professional manner

Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business

Organize ideas and effectively communicate oral messages appropriate to listeners and situations

Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs

Required skills

Over 7 years of experience as Full Stack Engineer

Experience in selected programming languages (e.g. Python) and Java/J2EE platform

Experience UI technologies React/Next JS

Experience in building REST API

In-depth knowledge of relational databases (e.g. PostgreSQL, MySQL) and NoSQL databases (e.g. MongoDB)

Experience in Snowflake and Databricks.

Experience with Cloud Tec Experience with Kafka technologies, Azure, Kubernetes, Snowflake, Github, Copilot

Experience in large scale implementation of Open-Source Technologies

Generative AI, Large Language Models, and Chatbot technologies

Strong knowledge of data integration

Strong Data Analytics experience with application enablement.

Strong Experience in driving Customer Experience

Familiarity with agile development

Experience in Healthcare Clinical Domains

Deliver
NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performanceMandatory Skills:

Fullstack MERN.
Experience5-8 Years.

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